NegosyoKlaro Support

Getting started

You do not need an account to use NegosyoKlaro. On the first screen tap Simulan ang Lista Free (“Start with Lista Free”), enter your name and your store name, and tap Simulan. That is the whole setup, and it works offline. You can create an account later if you want a paid plan or a way back in on a new phone.

Signing in

You sign in with your email address. Enter it, tap Send code, and we email you a six-digit code — type that in and you are in. There is no password, and we no longer send codes by SMS.

If the code does not arrive, check your spam folder, make sure you used the same address you signed up with, and request a fresh one from the same screen. Codes expire quickly, which is why requesting a new one is the normal fix rather than a sign something is wrong.

Can’t get in?

There is no password to reset, so there is nothing to recover — you just need a code that arrives. Request a new one, and check that you are using the address the account was created with.

If you have lost access to that mailbox entirely, email us at support@emlabscorp.com and tell us your store name and the address you used. Adding a recovery email in Settings → Account, while you still have access, gives you a second way in later.

Your data, backups, and changing phones

Your business records (sales, inventory, customers, utang, photos) are stored on your phone. With NegosyoKlaro Pro you can also make a Cloud Backup: Settings → Data backup → Back Up Now copies your store records to our cloud. On a new or reset phone, sign in to the same account, open the same screen and tap Restore — this works only while the new phone has no store records yet, and nothing is combined. Product photos and your GCash QR image are not included in Cloud Backup, so add them again after a restore.

One backup phone. Backups for a store are made from one phone at a time. After a restore, the app asks whether the new phone should take over backups; if you say yes, the old phone stops backing up (its records stay on it).

If Pro ends, your records keep working on your phone. Your existing backup may remain stored, but new backups and restores wait until Pro is active again. Deleting the app does not delete your cloud backup; deleting your account does. Your account — your sign-in identity and your subscription — lives in the cloud, so on a new phone you can sign back in and get your subscription back. Without Cloud Backup, your phone's own backup is your only protection against a lost phone.

Sales and the cash drawer

Record a sale from the Benta tab: add items to the cart (or use Quick Sale for an amount-only sale), choose Cash, GCash/QR, or Utang, and complete the sale. The receipt screen shows exactly what was recorded. Reports show gross sales, discounts, net sales, and payments collected separately, so utang collections never inflate your sales.

Inventory and Buy Stock

Add items with piece-based or weight-based measurement. Restock through Buy Stock — it records the purchase, updates stock, and tracks your cost history so profit is computed from what the stock actually cost you (first-in, first-out).

Utang (customer credit)

Selling on utang records the sale against a customer and increases their balance. Collections (bayad) are recorded separately and reduce the balance — they are shown as payments collected, not as new sales. Customer names and balances stay on your phone, and are included in a Cloud Backup if you make one.

Barcode scanning

Scanning uses your phone's camera — allow camera access when asked. If you said no and want to change it, the app's permission notice has an Open Settings button that takes you straight to the right screen on both iPhone and Android. Only the barcode number is saved to your product; nothing is sent anywhere.

Smart Resibo (receipt scanning)

Smart Resibo reads a photo of a supplier receipt and turns it into a Buy Stock draft you review before saving — nothing is added to your records until you confirm it. Automated reading is not perfect, so check the items, quantities and prices first.

It needs an internet connection and a paid Pro plan, which includes 30 scans per calendar month (Philippine time, no carryover). The receipt photo is sent once for text extraction and the image is not kept by us — the privacy policy explains exactly what happens to it and what we do keep. If scanning is temporarily unavailable, the app will say so, and you can always enter the purchase manually.

Subscriptions and billing

Paid plans are billed by the app store you installed from, not by us. In the app, Settings → Plan & subscription → Manage subscription takes you to the right place.

On iPhone: Settings → your name → Subscriptions → NegosyoKlaro → Cancel Subscription. Refunds go through Apple's “Report a Problem” page.
On Android: Google Play Store → your profile icon → Payments & subscriptions → Subscriptions → NegosyoKlaro → Cancel subscription. Refunds go through Google Play.

Cancelling with the store is the only way to stop a renewal — we cannot cancel or refund on your behalf.

Restore purchases

Use Restore purchases after reinstalling the app or moving to a new phone. Restoring requires signing in to the account that bought the subscription. If the app has not been linked to an account yet, the Restore button stays unavailable and the app will point you to Verify & link first — that is deliberate, so a subscription can never be moved to the wrong person. You can still buy a new subscription without linking.

Restore purchases brings back your Pro subscription — not your business records. Sales, inventory, customers and utang are stored on your phone, so they do not come back with Restore purchases. On a new phone they come back with Cloud Restore (Pro), if you made a Cloud Backup, or from your phone's own backup, if you had one.

Owner Lock (shared phone)

Owner Lock is optional. It hides owner-only screens — your money figures and reports — behind a PIN or Face ID, so a helper can take sales without seeing the business's finances. There is no PIN reset and no bypass: if you set a PIN and forget it, you lose access to those screens, so only set one you will remember.

Deleting your account

In the app: Settings → Delete account. If you have set an Owner Lock PIN you will be asked for it first, along with a confirmation on the screen itself; if you have not set one, you go straight to the confirmation.

No longer have the app? You do not need to reinstall it — ask us to delete the account instead. That page lists what to send and how we confirm the request really comes from the account owner.

Deleting removes your cloud account — your profile, store record and claim, referral attribution, any referral discount benefit, subscription and trial state, and your scan records — and, when you delete from inside the app, wipes the business records on that phone. It cannot be undone and we cannot recover the data afterwards. A limited set of billing, partner-accounting and anti-abuse records is kept, as described in the privacy policy; we do not promise that every historical record disappears.

Deleting your account does not cancel a paid subscription. Cancel that with the store first — see “Subscriptions and billing” above — or it will keep charging you.